NTISthis.com

Evidence Guide: MEA143 - Develop and manage maintenance error management programs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEA143 - Develop and manage maintenance error management programs

What evidence can you provide to prove your understanding of each of the following citeria?

Develop a maintenance error management program

  1. The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements
  2. The maintenance error management program encourages open and blame-free (unless negligent) reporting of maintenance errors
  3. Disciplinary boundaries are clearly stated for application in the event of negligence
  4. A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors
  5. A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management
  6. Reference to the maintenance error management program is included in applicable organisational policies and procedures
  7. Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends
The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The maintenance error management program encourages open and blame-free (unless negligent) reporting of maintenance errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disciplinary boundaries are clearly stated for application in the event of negligence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reference to the maintenance error management program is included in applicable organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage a maintenance error management program

  1. Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program
  2. Significant safety issues related to maintenance errors are reported to CASA and/or the Air Transport Safety Bureau (ATSB)
  3. Events applicable to the maintenance error management program are investigated in accordance with program procedures
  4. The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event
  5. Necessary action is taken and feedback is provided to the workforce
  6. The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation
  7. Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends
Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Significant safety issues related to maintenance errors are reported to CASA and/or the Air Transport Safety Bureau (ATSB)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Events applicable to the maintenance error management program are investigated in accordance with program procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Necessary action is taken and feedback is provided to the workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Develop a maintenance error management program

1.1

The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements

1.2

The maintenance error management program encourages open and blame-free (unless negligent) reporting of maintenance errors

1.3

Disciplinary boundaries are clearly stated for application in the event of negligence

1.4

A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors

1.5

A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management

1.6

Reference to the maintenance error management program is included in applicable organisational policies and procedures

1.7

Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends

2.

Manage a maintenance error management program

2.1

Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program

2.2

Significant safety issues related to maintenance errors are reported to CASA and/or the Air Transport Safety Bureau (ATSB)

2.3

Events applicable to the maintenance error management program are investigated in accordance with program procedures

2.4

The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event

2.5

Necessary action is taken and feedback is provided to the workforce

2.6

The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation

2.7

Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1.

Develop a maintenance error management program

1.1

The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements

1.2

The maintenance error management program encourages open and blame-free (unless negligent) reporting of maintenance errors

1.3

Disciplinary boundaries are clearly stated for application in the event of negligence

1.4

A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors

1.5

A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management

1.6

Reference to the maintenance error management program is included in applicable organisational policies and procedures

1.7

Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends

2.

Manage a maintenance error management program

2.1

Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program

2.2

Significant safety issues related to maintenance errors are reported to CASA and/or the Air Transport Safety Bureau (ATSB)

2.3

Events applicable to the maintenance error management program are investigated in accordance with program procedures

2.4

The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event

2.5

Necessary action is taken and feedback is provided to the workforce

2.6

The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation

2.7

Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria under the specified conditions of assessment on at least one occasion, and must include:

written and oral communication

use of regulations and advisory material to set up a maintenance error management program

specification of training requirements

application of human factors

application of trend analysis to maintenance data.

Evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

relevant regulations and advisory material

human factors

investigative processes

trend analysis

how to specify training requirements

equity, fraud and ethics.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory requirements and associated guidelines include:

Civil Aviation Safety Regulations (CASRs), Manuals of Standards and associated Acceptable Means of Compliance and Guidance Material

Regulatory procedures for the reporting of significant safety issues include:

Major defect report (MDR)

Service difficulty report (SDR)

Confidential aviation incident report (CAIR)

Applicable organisational policies and procedures include:

Maintenance organisation expositions

Quality manuals

Safety manuals

Procedures manuals

Work instructions